FAQ

Bikemaster is a premium provider of motorcycle and ATV/UTV parts and accessories, serving riders worldwide. Based in Annapolis, US, we specialize in performance-driven components that help riders maintain and upgrade their machines.

We offer a comprehensive range of parts including:

• Brake systems (pads, rotors, tools)
• Controls (foot and hand)
• ATV/UTV accessories
• Lighting systems
• Batteries and chargers
• Cleaning and drive tools
• And much more for dirt bikes and off-road vehicles

Our products are designed for:

• Performance-focused motorcycle riders
• ATV/UTV enthusiasts
• Dirt bike racers
• Off-road adventurers
• DIY mechanics maintaining their own bikes
• Riders who demand quality parts with reliable global shipping

Simply browse our product categories, select the items you need, and proceed through our secure checkout. You’ll need to create an account or check out as a guest.

We accept:

• Visa
• MasterCard
• JCB
• PayPal

We process orders quickly to get you your parts fast. If you need to make changes, contact us immediately at [email protected]. Once your order has entered processing (usually within 1-2 business days), we may not be able to make changes.

You’ll receive tracking information via email as soon as your package leaves our warehouse. For standard shipping (DHL/FedEx), you can track directly on their websites. For EMS free shipping, tracking is available through your local postal service.

We ship globally to most regions, excluding some Asian countries and remote areas. If you’re unsure about delivery to your location, please contact us before ordering.

We offer two shipping methods:

1. Standard Shipping (10-15 business days via DHL/FedEx) – $12.95 flat rate
2. Free Shipping (15-25 business days via EMS) – Free on orders over $50

Pro Tip: Combine multiple items in one order to qualify for free shipping while getting all components for your next upgrade.

All orders are processed within 1-2 business days at our Annapolis warehouse before shipping. Transit time begins once you receive your shipping confirmation.

All applicable customs fees or import duties are the responsibility of the recipient. These vary by country and are not included in your order total. Contact [email protected] with any customs-related questions.

All packages are insured and require signature confirmation. If you encounter any issues, contact us immediately at [email protected] with your order number and details of the problem.

We offer a 15-day return policy from the date you receive your order. Items must be unused, in original packaging, and accompanied by proof of purchase. Some exclusions may apply.

Email [email protected] with your order number and reason for return. We’ll provide return instructions. Return shipping costs are the customer’s responsibility unless the return is due to our error.

Once we receive your returned item, we’ll process your refund within 5 business days. The time it takes for the refund to appear in your account depends on your payment provider.

Many of our products come with manufacturer warranties. Specific warranty information is included with each product. For warranty claims, contact us with your order details and a description of the issue.

Product listings include compatibility information. If you’re unsure, contact us with your bike’s make, model, and year before ordering. Our team can help verify fitment.

While we don’t provide hands-on installation support, many products come with installation guides. For complex installations, we recommend consulting a professional mechanic or referring to your bike’s service manual.

Bikemaster parts are designed with performance and durability in mind. We focus on:

• Premium materials that withstand tough riding conditions
• Precision engineering for optimal performance
• Rider-tested designs
• Competitive pricing without sacrificing quality

For fastest service, email us at [email protected]. Our customer service team typically responds within 1 business day.

Our Annapolis office is open Monday-Friday, 9AM-5PM EST. Emails received outside these hours will be answered the next business day.

Our headquarters and warehouse are located at:
225 Claude Street, Annapolis, US 21401