At Bikemaster, we stand behind our premium riding parts and accessories. If you’re not completely satisfied with your purchase of our performance parts, brake systems, or ATV/UTV accessories, we offer a straightforward returns and exchanges process.

Returns & Exchanges Eligibility

  • Timeframe: 15 days from the date of delivery
  • Condition: Items must be unused, in original packaging with all tags attached
  • Proof of Purchase: Original receipt or order number required

Note: For safety reasons, certain items cannot be returned or exchanged:

  • Opened or used Brake Pads/Shoes and Brake Rotors
  • Installed Batteries and Bulbs
  • Used Cleaning Tools or Bearings Tools
  • Any products from the Controls – Hand/Foot or Brake Tools categories that show signs of use

How to Initiate a Return or Exchange

Step 1: Contact Our Team

Email our customer service at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number]

Body:
Dear Bikemaster Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].
Item(s) for return/exchange: [Product Name(s) and SKU if available]
Reason for return/exchange: [Please specify]
Preferred resolution: [Refund/Exchange for (specific product if exchanging)]

Thank you,
[Your Full Name]
[Your Contact Information]

Step 2: Receive Authorization

Within 1-2 business days, we’ll email you a Return Merchandise Authorization (RMA) number and return instructions.

Step 3: Package and Ship

Securely package the item(s) with the RMA number clearly visible on the outside of the package. Ship to:

Bikemaster Returns
225 Claude Street
Annapolis, US 21401

Step 4: Processing

Once received, our team will inspect the item(s) within 3-5 business days and process your refund or exchange.

Refund Information

  • Timing: Refunds are processed within 3-5 business days after we receive and inspect your return
  • Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable. Return shipping is the customer’s responsibility unless the return is due to our error

Exchange Information

  • Exchanges are subject to product availability
  • If the exchange item is of higher value, you’ll need to pay the difference
  • For lower value exchanges, we’ll refund the difference to your original payment method

International Returns

For customers outside the United States (excluding some Asian and remote regions):

  • You’re responsible for return shipping costs and any applicable customs fees
  • We recommend using a trackable shipping service (DHL or FedEx) for returns
  • Refunds will be issued in USD and may be subject to currency conversion rates

Performance Parts Guarantee: We want you to be completely satisfied with your Bikemaster products. If you have any issues with our ATV/UTV accessories, brake systems, or other performance parts, please contact us before initiating a return – we may be able to resolve the issue directly.

For any questions about our returns policy, contact our customer service team at [email protected].