At Bikemaster, we’re committed to delivering premium riding parts and accessories to enthusiasts worldwide. Whether you’re upgrading your dirt bike, ATV/UTV, or maintaining your brake systems, we want your shopping experience to be as smooth as your ride.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two reliable shipping options to meet your needs:

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipment
    • Recommended for time-sensitive orders
  • Free Shipping (Orders over $50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipment
    • Economical option for larger orders

International Customers Note: We ship globally (excluding some Asian and remote regions). Delivery times may vary based on customs processing in your country.

Returns & Exchanges Policy

We stand behind our products and offer a straightforward returns process if you’re not completely satisfied with your purchase of our performance parts, brake systems, or ATV/UTV accessories.

Eligibility Requirements

  • Timeframe: 15 days from date of delivery
  • Condition: Items must be unused, in original packaging with all tags attached
  • Proof of Purchase: Original receipt or order number required

Non-Returnable Items

For safety reasons, we cannot accept returns or exchanges on:

  • Opened or used Brake Pads/Shoes and Brake Rotors
  • Installed Batteries and Bulbs
  • Used Cleaning Tools or Bearings Tools
  • Any products from Controls – Hand/Foot or Brake Tools categories showing signs of use

How to Initiate a Return or Exchange

Step 1: Contact Our Team

Email our customer service at [email protected] with the following information:

  • Subject: Return/Exchange Request – Order #[Your Order Number]
  • Body:
    Dear Bikemaster Team,

    I would like to request a [return/exchange] for my recent order #[Your Order Number].

    Item(s) for return/exchange: [Product Name(s) and SKU if available]
    Reason for return/exchange: [Please specify]
    Preferred resolution: [Refund/Exchange for (specific product if exchanging)]

    Thank you,
    [Your Full Name]
    [Your Contact Information]

Step 2: Receive Authorization

Within 1-2 business days, we’ll email you a Return Merchandise Authorization (RMA) number and return instructions.

Step 3: Package and Ship

Securely package the item(s) with the RMA number clearly visible on the outside of the package. Ship to:

Bikemaster Returns
225 Claude Street
Annapolis, US 21401

Step 4: Processing

Once received, our team will inspect the item(s) within 3-5 business days and process your refund or exchange.

Refund Information

  • Timing: Processed within 3-5 business days after we receive and inspect your return
  • Method: Issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable. Return shipping is the customer’s responsibility unless the return is due to our error

Exchange Information

  • Exchanges are subject to product availability
  • If the exchange item is of higher value, you’ll need to pay the difference
  • For lower value exchanges, we’ll refund the difference to your original payment method

International Returns

For customers outside the United States:

  • You’re responsible for return shipping costs and any applicable customs fees
  • We recommend using a trackable shipping service (DHL or FedEx) for returns
  • Refunds will be issued in USD and may be subject to currency conversion rates

Performance Parts Guarantee

We want you to be completely satisfied with your Bikemaster products. If you have any issues with our ATV/UTV accessories, brake systems, or other performance parts, please contact us before initiating a return – we may be able to resolve the issue directly.

For any questions about our shipping or returns policy, contact our customer service team at [email protected].

Ride safe and enjoy the Bikemaster difference!